Manager-Digital Product Management

Functional Description

As a global leader in financial services, American Express has built its reputation on continual innovation and forward-thinking. And since we’re committed to becoming the world’s most respected service brand, we continually strive to deliver the best possible service to our customers all around the world. Global Commercial Services (GCS) provides a range of card programs, lending solutions and expense management tools to help companies around the world manage almost all the facets of their business spending – from travel and meetings, to everyday office supplies and raw materials. These solutions deliver a number of benefits to our customers including increased visibility into their business spending, added control, improved efficiency and cost savings. GCS continues to be a fast growing business. Accelerating growth momentum, increasing profitability, and powering up our value proposition are key objectives for GCS organization. The Global Commercial Card team within GCS, is instrumental in ensuring achievement of these objectives.

The listed job is an exciting opportunity for supporting the Commercial Card organization and be a part of Insights and Advisory team based in India (erst while Commercial Insights, Global Business Consulting). This team supports the Global and Large Market (G&L) clients of American Express across the globe. With the changing needs of our G&L customers and rapidly evolving competitive dynamics, this team is designed with the following objectives in mind:

·       Re-position GCS as industry thought leaders in core areas – as travel returns, clients are increasingly focused on sustainability, digitization of expense processes, and optimization of their travel and expense programs

·       Elevate and expand client relationships – leverage the power of data, insights, and strategic advisory to empower our Field colleagues and enhance relationships with our valued customers

·       Scale our offerings to serve more clients – create a unified product line to support core customer needs, and deliver it through both digital and bespoke channels to maximize our reach

·       The candidate will be part of the Digital Product Management team of the CIDP team reporting to a Director and will help define digital / scale insights product strategy & backlog for T&E Inights products

Purpose of the role

·       Lead & Build digital & scaled insights products for Travel Optimization

·       Lead PM Build & test offline prototypes along with UX teams

·       Lead PO role for new product / feature innovation along with tech

·       Partner with marketing for driving adoption (trigger alerts), SME for deep client discussions / new prototype feedback

·       Drive digital product engagement and usage

Key Responsibilities

·       Lead product development life cycle for Digital offerings for corporate clients.

·       Lead digital & scaled product build along with UX and tech teams – PO/PM

·       Conceptualize, develop and prototype new insights products/ product/feature enhancements for travel optimization

·       Build, Test & Learn offline prototypes for digital deployment

·       Prototype with clients  and incorporate feedback to enhance product

·       Drive digital adoption by conceptualizing and deploying strategies like data driven triggers etc

·       Play a lead role in strategy development for digital insights product

·       Develop strategy for E2E User experience to drive adoption and simplify user journeys

·       Support new product development though external research and track development of T&E insights products across the industry

·       Lead people initiatives across the team to develop and mentor talent

·       Lead initiatives and stakeholder management independently

·       Demonstrate thought leadership, ideation and strategic planning

·       Put together future 3 year roadmaps for digital product development and management

·       Mentor Band 30’s to match their career aspirations

 Qualifications:

·       5+ years of relevant work experience and preferably a Master’s Degree or equivalent degree in Engineering, Computer Science, Statistics, Econometrics, Mathematics, Finance or Operations Research preferred. This role may be subject to additional background verification checks.

·       Preference to MBA and Post graduate candidates

·       Good knowledge of GCS Business, expertise in T&E industry domain preferred.

Experience:

·       Prior experience in digital product development/management, analytics and client facing role preferred

·       Prior experience working as PO/ PM/PMO

·       Strong stakeholder management and collaboration across multiple teams in Product management, Marketing, compliance/legal and third parties to drive results and business outcomes

·       Strong story telling skills, leadership communication, influencing skills.

·       Ability to lead highly skilled product development team

·       Self-starter, takes initiative, able to handle ambiguity and find logical steps to move forward

Behavioural:

·       Puts enterprise thinking first, connects the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders

·       Lead with an external perspective, challenge status quo and bring continuous innovation to existing offerings

·       Demonstrate learning agility, make decisions quickly and with the highest level of integrity

Critical Factors to Success (Outcome Driven):

Business Outcomes:

•         Enable data driven actionable insights for field & clients to enable growth and retention

•         Scaled marketing outreach

·       Capturing VOC of the customer and structured feedback

Leadership Outcomes:

•         Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.

•         Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings

•         Demonstrate learning agility, make decisions quickly and with the highest level of integrity

Functional Skills / Technical Skills:

•         Experience as PO/PM/PMO

•         Analytics and Insights Products

•         Product development/management

•         Excellent Story Telling skills

•         Strong communication skills and ability to influence senior leaderships, customers

•         Advance Xls,

Platforms

•         Oneforce.com

•         Tableau

•         Spend Platforms

•         Advanced MS Office Suits (Excel)

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.