Product Manager
Website Plum
About the role:
We are looking for a Product Manager for the Onboarding & HR experience pod. The HR experience pod is responsible for all things insurance & healthcare management for employees. Our SaaS offering is used by thousands of HR’s and admins bringing ease of administration with a world-class product standard.
Responsibilities:
- Partner with customers and business stakeholders to understand explicit and latent needs
- Partner very closely with High Performing Engineering teams to ensure we are building scalable software products that meet customer needs and are on time with quality
- Prioritize product features, author and review Product Requirement Documents (PRDs)
- Run user research, usability studies, data-driven experiments to inform product direction
- Establish, monitor, and measure success metrics after launch. Consistently integrate behavior data and customer feedback into key product decisions
- Make the thousands of unsexy decisions, and shoulder the dirty work — reviewing insurance contracts, copy, support issues, etc. — that helps your team charge forward without stall
Experience & Qualifications
- At least 3 years of relevant experience as a Product Manager, preferably in SaaS or growth-facing products
- You have Strong analytical skills, testing product hypotheses and generating insights
- You understand what comprises a world-class user experience and how to bring together technology and design thinking to accomplish it
- Good experience with Information Architecture, UX, Wireframes, UI, Interaction Design, prior development experience, or a relevant degree in tech would be a huge plus
- You have the ability to take larger goals, opportunities, and needs and break them down into iterative, actionable milestones to create features and products in order to get to a product-market fit
How you’ll know you are successful
- % of outstanding customer problems that are either validated or invalidated (should be low, because you know the ins and outs!)
- Decrease in the number of unexpected requests to the product team coming in during the quarter (because you were way ahead of them!)
- The commercial success of the product on the market
