Technical Program Manager III

Are you an experienced and/or a self-starter Technical Program Manager wanting to take your career to the next level? Do you want a role with cross-company impact on a highly reputable, quickly growing, and fun team?  Expedia Group, Traveler Partner Service Platform (TPSP), and the TPSP Program Management team is looking for a high-energy, motivated TPM III to manage multiple continuous improvement or initiatives for TPSP for Traveler Servicing or TPSP for Expedia for Business.

As a Program Manager on our team, you will support Operations, Servicing, and/or Account Management teams who work on behalf of EG Travelers or with Expedia Group partners by implementing platform and operational enhancements to increase efficiency. As Expedia Group orients to the vision of becoming a platform-based company, we are looking for a self-starter to join our Salesforce TPM team and own the guidance of prioritization and implementation of improvements to the sales and support spaces.

What you will do:

• Tethered to one or more Product Managers, take ownership in driving new feature and Change Request development through every stage of the product life cycle and deliver incremental value using validated agile methodologies
• Lead prioritization meetings with product (or business if RTB/LoDo), and develop a framework or leverage existing framework and standards/agreements to prioritize work across multiple business groups if needed and against capacity
• If RTB/LoDo, evaluate every feature request, capture detailed business requirements from identified stakeholders
• Work closely with technology staff to translate requirements into user stories for consumption by development team
• Lead the development team through development cycle to ensure features delivered drive high business value and meet requirements
• Collaborate with the development team to evaluate technical options to deliver the most robust solutions
• Identify gaps or missing links in requirements, handle risks and UAT defects and drive these issues toward resolution
• Validate projects after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as the need arises
• Provide transparency into status of upcoming improvements, depth of backlog, and more
• Ensures program/project documentation is complete and thorough
• Occasionally managing priority Prod Tech Governance programs as assigned to enable the organization to scale; This includes programs (ongoing) or projects (with end date) and includes engagement with many groups across Expedia Group (finance, procurement, L&M, Training, Communications, other engineering teams). Some assignments include engineering engagement.

Required Specific tasks:

• Scrum team management, JIRA Story creation, sprint planning, backlog grooming (LoEs, Delivery plans)
• RTB Intake
• Scrum Team Weekly Broadcasts
• Technical Dependency Mapping/Tracking
• Risk Assessment, Mitigation and Conflict Resolution across Product and Technology (within and outside TPSP)
• Quality Monitoring and Defect Management (PM consulted)
• Infrastructure Maintenance
• RTB and Integration e2e experience QC and UAT mgmt.

Potential Specific tasks or shared tasks with another role:

• Facilitate Retros for Continuous Improvement
• Risk Mgmt. Planning,  Mitigation and Communication of both
• Business Objective, Impact hypothesis, and process Mapping Design Docs
• Operations Rollout Plan, Change Management
• Create and Management overall Program Strategy, Structure and Milestones, incl Dependency Mapping
• Project Comm Delivery
• Facilitate Working Agreement Definition (RACI)
• Lead and Coordinate Program Mtgs and Ceremonies
• Feedback Loop/CAB
• User Acceptance Testing Creation+Sign Off
• Go-no-Go Decisions
• Scrum team Prioritization
• Cross-TPSP priority alignment
• Delivery Status and Comms
• Cross-functional alignment

Who you are:

• 5+ years of Technical Program Management/Business Analysis experience
• Experience with developing integration between CRM and other applications and implementing CRM features/custom apps to increase user efficiency
• Strong proficiency in managing Jira
• Experience supporting Salesforce CRM products (Sales and Service Clouds), Salesforce Certifications highly preferred
• Experience with Cloud related technologies such as AWS is a plus
• Ability to balance multiple tasks and projects at a time, prioritizing workload optimally, and thrive in a dynamic and sophisticated environment
• Proven record working with cross-organizational teams to drive the implementation of new features as well as resolve operational issues
• Flexibility in working hours required to meet with global internal technical and business partners
• Excellent verbal and written communication skills
• Experience with Agile/SCRUM, Certified Scrum Master or Certified Technical Program Manager credentials preferred
• Should be a self-starter and detail oriented
• Someone who is pragmatic, and always finding ways to simplify processes
• Experience with engineering practices and tools, observability, cloud technology, networking, and/or infrastructure, in an e-commerce environment, is a plus