Pendo

Description

Pendo for Startups offers three core Pendo capabilities:

• Insights: product and journey analytics enabling startups to identify and understand user behavior patterns.
• Sentiment: tools enabling startups to collect qualitative and quantitative user feedback via targeted in-app surveys and polls.
• Guidance: UX patterns and flows, like in-app messages, tooltips, and walkthroughs, help startups drive feature discovery and engagement. These are essential for user onboarding.

The two lowest Pendo plans, Free and Starter, offer functionality in all three areas, except for Pendo Sentiment which isn’t available in the Free plan.

Pendo improves the digital experiences your customers rely on, whether you build software, manage schools, or sell screwdrivers. It helps product, marketing, customer success, and IT teams with a consolidated suite of tools that works better together and reduces manual effort.

Pendo is packed with sophisticated features. It’s also incredibly easy to install—making it perfect for even non-technical audiences, and letting your engineers focus on building the right products.

Pendo’s retroactive analytics—paired with qualitative feedback—give you the full picture of how your customers feel and behave.

WITH PENDO, YOU GET

Analytics:

Pendo Analytics is a product analytics tool that helps you gain powerful product data and insights into how users move through your web and mobile applications. Easy to learn and use, with no specialized skills required, Pendo’s product analytics capabilities help you answer your most important product questions.

• Know how your software is really used—and which features deliver the most value.
• See where users get stuck or drop off so you can improve the journey for everyone.
• Connect the dots between your users’ product experience, sentiment, and satisfaction.
• Combine insights from Pendo, your CRM, and 3rd party integrations so you can leverage product usage data across your company.

Session Replays:

Video playbacks of in-app user behavior. Captures user events such as clicks, cursor movements, scrolling, and more.

• Find replays by account, segments, apps, guides, pages, features, and more.
• Built directly into the platform so you can instantly see the behavior behind the data.
• Pendo offers three out-of-the-box, no-code settings that are fully customizable to your needs.
• See the why behind your guide performance with guide-based replay filters.

In-App Guides:

• Segment and target guides to reach the right users, at the right time, with the right message.
• Auto-generate guides and steps powered by AI.
• Accelerate onboarding and adoption with relevant and contextual enablement.
• Build cohesive and intuitive experiences for users across your web and mobile apps.
• Enable anyone in your company to leverage in-app guides with our simple visual designer.

Feedback:

• Capture the voice of your customers and discover what they really want and are willing to pay for.
• Analyze feedback based on segment, spend, and tags to drive high-impact product decisions.
• Extract, sort, and synthesize insights from your qualitative customer feedback.
• Automatically update customers as requests are reviewed by the product team.
• Integrate with tools like Jira and Salesforce to create efficient workflows across teams.