Zendesk

Description

Zendesk provides a complete customer service solution that is easy to use and scales with your business. It is built on an open and flexible platform that is quick to set up and fully customizable.

Startups that qualify for the Zendesk for Startups program get the program free for six months. 

Three prerequisites to ensure you qualify:

• New Zendesk customer
• Fewer than 50 employees
• Raised outside funding (Angel, Pre-seed, Seed, and Series A rounds are welcomed)

FEATURES:

• AI and Automation: Zendesk AI is built on billions of real customer service interactions. It understands customer experience, which means you unlock the power of personalized support from day one—without any extra work.
• Data Privacy & Protection: Take control of customer data with BYOK encryption options. You control the encryption keys, which means increased security for your data. Delete customer info you don’t need and keep what you do. For the data you do save, set boundaries around who can see it. Log who’s viewing what kind of data when, and from where. Enhanced visibility means enhanced data protection.
• Messaging & Live Chat: Messaging makes it easy to deliver personalized and engaging interactions—without the heavy lift. It comes with built-in automation and AI so you can serve more customers, and can be completely customized to meet your needs.
• Help Center: The help center software organizes knowledge and empowers customers and agents with that information. Give customers the freedom to help themselves on their own terms. Empowers agents to keep knowledge fresh, updated, and useful for everyone. Reduce support costs and ticket volume, so agents can focus on bigger issues and offer more meaningful support.
• Voice: Immediately set up phone numbers, voicemail, and text messages. Add a call button to give your customers a seamless way to contact you in your mobile app or browser. Handle calls, voicemails, and texts in the same space where you manage emails, chat, and social messaging.
• Agent Workspace: With the right tools and data in place, agents can maintain relevant, personal conversations on any channel. No need to switch between dashboards or have customers repeat information.
• Workforce Management: AI-powered forecasting, automatic agent scheduling, and real-time performance reporting to optimize your team’s productivity with Tymeshift.